Terms & Conditions

To ensure your experience with us is one to remember for all the right reasons, let's get the formalities out of the way first...

 

  • A deposit of 40% of the total stay amount will be required to reserve your dates. The remaining balance will be due 8 weeks before your arrival date.

  • A "pre-authorised" security/damage deposit of £1000.00 will also be required. A valid debit/credit card will need to be provided at check-in for this.

  • The property sleeps 16 guests over 8 bedrooms with 8 king-size beds. Additional guests (maximum party of 20 in total) can be accommodated via double sofa beds located within 5 of the bedrooms.

  • Should you fail to disclose the full number of guests in your party and make payment for the relevant number of guests, we reserve the right to cancel your booking with immediate effect and eject your party from the property.

  • The property is covered by CCTV throughout the leisure facilities and exterior for added security and ensuring our terms are adhered to. 

  • A valid form of Photographic ID must be presented by the booking contact at time of check in and may be required for all guests.

  • Smoking is not permitted within the property and should be done only in the designated smoking areas where cigarette bins are provided.

  • Glassware is prohibited within the wet leisure areas and gymnasium. Plastic drinkware is provided for use in these areas.

  • The swimming pool should be covered at all times when not in use.

  • We ask you to be respectful to our neighbours and ensure noise is kept to a minimum after midnight. 

  • The entrance gate should be kept closed at all times whenever not in use to maintain the security of the property.

  • Care should be taken during outside activities to ensure no damage is caused to the lawns.

  • Physical damage to any part of the property may result in deductions from the debit/credit card used for the security deposit.

  • Damages exceeding the £1000.00 pre-authorised amount will result in pursuement of additional charges via the party leader.

  • Check-out time is 12:00pm unless otherwise agreed prior to your stay.

  • We regret that pets cannot currently be accommodated within the property.